We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. Sometimes your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Shell-It, you may not opt out of receiving such correspondence. We may also use personal information for internal purposes such as auditing and research to improve products, services, and customer service. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer these services. There are no refunds on any electronic downloads. There may be refunds on physical products or other online services on a case-by-case basis. If there are any type of damages claimed, you release Shell-It and its partners from any and all liabilities. Any other issues can be resolved in arbitration.
All claims and/or disputes arising under or relating to our services and/or products must be resolved by binding arbitration in the county of Sacramento, California. The arbitration shall be conducted by JAMS Mediation, Arbitration and ADR services and the parties shall be bound by any and all rules of JAMS Mediation, Arbitration and ADR services and any award/decision rendered. Each party is responsible for their own costs and fees including attorney’s fees. The information you provide shall remain confidential unless subject to court order.
Source of your personal information where they are not collected: We may have received your personal information from other persons if that person has shared their content with you. We may also validate the information provided by you when creating an account with a third party for security and fraud prevention purposes.
For possible research and development purposes, we may use information that contain images or other data that could be related with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein.
We may collect and keep details of how our services are used including search queries. This information may be used to improve the relevancy of results provided by our services. With your consent, we may collect data about how you use your device and applications in order to help improve products and/or services. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined
Most internet services gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses and exit websites and applications, and click-stream data among other aspects. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Shell-It might use this information in marketing and advertising services as well
In some of our email messages, we might use “click-through URL” linked to content on the website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and effectiveness of customer services. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. Pixel tags may be used to send email messages in a format that customers can read, and they tell us whether mail has been opened. This information can lower or eliminate messages sent to customers.
Third party disclosures: At times, Shell-It might give certain personal information to partners that work with us to provide products and services or to market to customers. Personal information will only be shared by Shell-It to provide or improve our products, services and advertising. It won’t be shared with third parties for their marketing purposes. Shell-it may share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for Shell-It to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Access to your personal information: For other personal information we have, we can provide you with access to request that we correct the data if it is inaccurate or delete the data if Shell-It is not required to retain it by law or for legitimate business purposes. We may decline to process requests that can jeopardize the privacy of others, if impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier. Online tools might be available to access, correct or delete data. You can request this from Shell-It as well. We feel it’s important to protect the privacy and safety of children using our products and services. Minor children may need parents consent to get and/or use Shell-It’s products, services and related correspondence. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, outside the above circumstances we will attempt to take steps to delete the information as soon as possible. If at any time a parent needs to access, correct, or delete data, they can contact Shell-It.
Location-Based Services: If Shell-it chooses to provide location-based services on Shell-It products, our partners and licensees may collect, use, and share precise location data, including the real-time geographic location, GPS, Bluetooth and other technologies to determine your device’s approximate location. Unless you provide consent, this location data can be collected anonymously in a way that it doesn’t identify you to provide and improve location-based products and services.
Services: In case you don't attend scheduled one-on-one or group sessions, you might still be responsible for full payment. If you cancel session(s) within 24 hours of your appointment, there is a cancellation charge of $25. If you want to stop ongoing services, we need this information in writing and any payments may be refunded.
Privacy: To make sure your personal information is secure, we communicate our privacy and security guidelines to any employees.