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Frequently Asked Questions (FAQs)

Tell me more about your services and products


Answer: We know health care is complicated and difficult.  At Shell-It, we advocate for different areas of care including diagnosis, treatment plan, coordinate second opinion, medical bills and more.  We can give information to patients/families on how to handle situations or we can do it for them. Contact us to find out more


Give me more information about custom services 


Answer: We can help manage health care for individuals.  This can include above such as diagnosis, treatment plan, coordinate second opinion, medical bills, setting up therapy and much more.  Our team can give advice or do services for you or loved one (We don't do worker's compensation case management). Contact us to find out more


Tell me more about your one-on-on sessions (services)


Answer:  We can do one-on-one virtual sessions (phone or video) to find out your needs so we know how we can help.  You will get link to pay for your sessions.  Click here  to see how we can help


How much does this cost?


Answer:  This depends on what you need and want.  Please contact us by email, phone or text to find out more


What’s your return policy?


Answer:  There might be refunds or prorated costs on services, one-on-one sessions or physical products on a case-by-case basis.  There are no refunds on digital products. Contact us to discuss further



Do you abide by HIPPA Law?


Answer: Yes, The HIPAA Privacy Rule establishes national standards to protect individuals' medical records and other individually identifiable health information (collectively defined as “protected health information”) and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. The Rule requires appropriate safeguards to protect the privacy of protected health information and sets limits and conditions on the uses and disclosures that may be made of such information without an individual’s authorization. The Rule also gives individuals rights over their protected health information, including rights to examine and obtain a copy of their health records, to direct a covered entity to transmit to a third party an electronic copy of their protected health information in an electronic health record, and to request corrections. The Privacy Rule is located at 45 CFR Part 160 and Subparts A and E of Part 164

The HIPAA Privacy Rule


How is your information protected ?


Answer:  This site is SSL secured and protected by Norton software and VPN.  We don't sell your information to third-parties

How do I get more information?


Answer: Please contact us by email, phone or text

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