Frequently Asked Questions (FAQs)
Tell me more about your services and products
Answer: We know health care is complicated and difficult. At Shell-It, we advocate for different areas of care including diagnosis, treatment plan, coordinate second opinion, medical bills and more. We can give information to patients/families on how to handle situations or we can do it for them. Contact us to find out more
Give me more information about custom services
Answer: We can help manage health care for individuals. This can include above such as diagnosis, treatment plan, coordinate second opinion, medical bills, setting up therapy and much more. Our team can give advice or do services for you or loved one (We don't do worker's compensation case management). Contact us to find out more
Tell me more about your one-on-on sessions (services)
How much does this cost?
What’s your return policy?
Answer: There might be refunds or prorated costs on services, one-on-one sessions or physical products on a case-by-case basis. There are no refunds on digital products. Contact us to discuss further
Do you abide by HIPPA Law?
Answer: Yes, The HIPAA Privacy Rule establishes national standards to protect individuals' medical records and other individually identifiable health information (collectively defined as “protected health information”) and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. The Rule requires appropriate safeguards to protect the privacy of protected health information and sets limits and conditions on the uses and disclosures that may be made of such information without an individual’s authorization. The Rule also gives individuals rights over their protected health information, including rights to examine and obtain a copy of their health records, to direct a covered entity to transmit to a third party an electronic copy of their protected health information in an electronic health record, and to request corrections. The Privacy Rule is located at 45 CFR Part 160 and Subparts A and E of Part 164.
The HIPAA Privacy Rule
How is your information protected ?
Answer: This site is SSL secured and protected by Norton software and VPN. We don't sell your information to third-parties
How do I get more information?